Multifactor Authentication Update 2026

Please note, SMS sign-in will retire November 30. To avoid access issues, please set up Microsoft Authenticator or an alternative multifactor authenticator as soon as possible.

Effective November 30, 2026, text message (SMS) and phone call verification will no longer be available as multifactor authentication (MFA) methods for signing in to Sheridan accounts. If you currently use either method, you’ll need to switch before that date to keep uninterrupted access to your account. Text-message codes can be intercepted, and moving to stronger methods significantly lowers the risk of account compromise. 

Making the change now gives you time to get set up and troubleshoot with support, rather than discovering a problem on the day you need to sign in. 

Schedule for transitioning:

  • Staff transition – November 12
  • Alumni and student applicants – November 19
  • Enrolled students – November 26

Recommended actions – set up at least one of the following:

  • Microsoft Authenticator app (recommended): Approve sign-ins with a quick notification on your phone. The app is available from the Apple App Store or Google Play Store.
  • Another authenticator app: If you already use an app such as Google Authenticator or Authy, you can register it instead. Setup is similar, using a code from the app rather than a notification. 
  • Passkey: A faster, device-based option that uses Windows Hello, a security key (FIDO2), or your device’s built-in authentication. 
  • Add a backup method: Register more than one authentication method so you can still access your account if your phone or primary device is unavailable. 
MFA

Setting up takes only a few minutes 

  1. Sign in to your Sheridan account as usual. 
  2. Go to Security info / Sign-in methods. 
  3. Select Add sign-in method and choose “Microsoft Authenticator” or “Passkey.” 
  • To register another authenticator app, select “Microsoft Authenticator” and then “Set up a different authentication app.” 
  1. Follow the on-screen steps to finish the setup. 

RESOURCES

Static links link

MFA Knowledge Base Articles

Support is available 

We recognize that a change to something you use every day can raise questions, and our Service Desk team can walk you through setup.

IT Services – How to contact the IT Service Desk 

IT Service Desk self-service: IT Services | Multifactor Authentication (MFA)

Chat: https://support.sheridancollege.ca

Walkup: Davis-B195, Trafalgar-Learning Commons, HMC-Learning Commons 

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